When Do I Call My Insurance Company to Report Water Damage?

A common misconception among homeowners is that when faced with a basement flood, the first thing they need to do is call their insurance agent. That is not true. Your insurance agent can’t get water out of your basement, and ultimately, that’s the most important first step. Remove the water first and THEN call your insurance company.

We say this a lot when discussing some of the common mistakes homeowners make when dealing with a flood loss, but your home’s health is your responsibility. And ultimately, no one cares more about your home than you do, and that includes your insurance adjuster.

The order of filing the claim is not as important as making sure you stop the water source and get the water out as quickly as possible. While you’ll certainly want to file a claim in a timely manner, you do not need to go through the process of filing a claim before calling for help.
Find the source of the water and make sure it’s stopped. The easiest thing to do is cut off the main water supply to your house.

Call a certified basement flood cleanup company. There are a couple of main accreditations that restoration companies can have. The primary association is IICRC, which offers accreditations for a variety of different trades, such as Water Damage Restoration Technician (WRT), Applied Structural Drying Technician (ASD), and a host of others. Companies and individuals can also become certified through RIA.

It’s important to use a company certified to perform the work properly. Not only do they know how best to remove water from your basement and make sure that it is properly dried, but you’re less likely to deal with any issues/concerns from your adjuster during the claims process. They’ll typically have a list of reputable, certified contractors in the area that deal with water losses, so they’re familiar with their level of service and professionalism.

If your home or business is in North NJ, we’re a company that can, clean, and restore your home from water damage caused by leaks, floods, or broken pipes.

We are here to help, call PDQ today at 973-447-3363 to speak with one of our damage & cleanup restoration experts.

Recently Completed Jobs

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Stanhope, NJ

When the PDQ Restoration team arrived at Lana’s property in Stanhope, they quickly assessed the situation and began by carefully removing the compromised section of the ceiling. High-powered air movers and industrial dehumidifiers were installed to...

Mountain Lakes, NJ

When the PDQ Restoration team arrived at Daniela’s Mountain Lakes property, they quickly assessed the situation and set up drying chambers using containment materials to isolate the damaged areas. Industrial-grade dehumidifiers and air movers were ...

Madison, NJ

When the PDQ Restoration team arrived at Cian’s property in Madison, they began by assessing the situation and using a large extractor to remove the standing water efficiently. Industrial dehumidifiers and air movers were then strategically placed ...

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4.98 out of 282 reviews

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I have been use PDQ for my emergency services always on time fast response.

Pompton Lakes, NJ

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Very satisfied with my service thus far with PDQ restoration. Found a toilet leak at 8pm Tuesday night and Yohan came and stayed til 1 am cleaning up the water and mitigating the several rooms affected. He then came back the next morning along with D...

Denville, NJ

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PDQ was amazing throughout the mitigation process. We were flooded twice during bad storm and PDQ crews were very professional both times. Everyone involved provided us with great service during such challenging times. I would like to thank Nard, Leo...

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