Job completed for Steven U. - Whitehouse, NJ - Fire Damage

Completion date: March 11, 2025

Location: Whitehouse, NJ

Why did the customer contact us?

Steven reached out to PDQ Restoration after waking up to find black soot covering the walls, ceilings, and furniture throughout his Whitehouse, NJ home. His oil furnace had malfunctioned during the night, causing a puff back that released a fine, greasy layer of soot through the heating vents. The entire house was affected—from the living room and bedrooms to the kitchen and hallways. Realizing that standard cleaning methods wouldn’t touch the mess or eliminate the strong smoke odor, Steven called PDQ for expert Fire Damage Restoration.

Solutions provided:

Our team arrived quickly at the Whitehouse, NJ property and began a detailed Fire Damage Assessment. The furnace puff back had spread microscopic soot particles through the ductwork, leaving a sticky residue on every surface. We immediately began a top-to-bottom Smoke Damage Cleanup, using HEPA vacuums, chemical sponges, and specialized dry-cleaning methods to safely remove the soot without damaging painted walls, wood trim, or fabrics. To address the thick air and lingering smell, we set up air scrubbers and hydroxyl generators throughout the home.

PDQ Restoration also performed deep Soot Removal inside the HVAC system, cleaning all ductwork to prevent soot from recirculating. Every surface in the home was thoroughly cleaned and sanitized, including high-touch areas like light switches, door handles, and electronics. We also used thermal fogging and deodorizing treatments to eliminate smoke odor particles embedded in carpets and upholstery. Throughout the process, Steven received daily updates and we worked directly with his insurance company to streamline his Insurance Claim for Fire Damage.

By the end of the week, Steven’s Whitehouse, NJ home was spotless, odor-free, and restored to pre-loss condition. Thanks to PDQ’s rapid response and detailed Emergency Fire Restoration Services, what started as a frustrating puff back incident ended in a full, stress-free recovery. Whitehouse, NJ homeowners can trust PDQ Restoration to tackle furnace puff backs with expert precision and care.

Team members on this project:

David Rebolledo, Jerry Katz