Job completed for Sarah S. - Rockaway, NJ - Water Damage

Completion date: February 1, 2025

Location: Rockaway, NJ

Why did the customer contact us?

Sarah contacted PDQ Restoration after discovering water pouring from the ceiling of her bathroom in Rockaway, NJ, due to a broken pipe. The sudden leak had already soaked the ceiling, walls, and flooring, creating a risk of structural damage and mold growth. Worried about the long-term effects of moisture in such a high-humidity area, Sarah needed immediate professional assistance to stop the water, dry out the space, and restore her bathroom.

Solutions provided:

PDQ Restoration arrived at Sarah’s Rockaway, NJ, home within hours and quickly shut off the water supply to prevent further damage. The team carefully removed sections of the damaged ceiling to access and repair the broken pipe. Once the plumbing was fixed, they used industrial-strength dehumidifiers and air movers to extract excess moisture from the ceiling, walls, and flooring. Thermal imaging was used to detect hidden damp spots, ensuring that all areas were thoroughly dried to prevent mold and mildew growth.

To fully restore the bathroom, PDQ Restoration applied antimicrobial treatments to sanitize all affected surfaces, eliminating any bacteria or potential mold spores. The team then replaced the damaged drywall, repainted the ceiling, and performed a final inspection to confirm that the moisture levels were back to normal. Throughout the process, they worked closely with Sarah’s insurance provider to ensure a smooth claims process and minimize out-of-pocket expenses.

Thanks to PDQ Restoration’s prompt and professional response, Sarah’s bathroom in Rockaway, NJ, was fully restored to a clean, safe, and dry condition. With the ceiling repaired and moisture eliminated, she could once again use her bathroom without fear of further damage or mold issues.

Team members on this project:

David Rebolledo, Johan Adames