Job completed for Constance R. - Paterson, NJ - Water Damage

Completion date: November 5, 2024

Location: Paterson, NJ

Why did the customer contact us?

Constance reached out to PDQ Restoration when her finished basement in Paterson, NJ, flooded during heavy rainfall due to a broken sump pump. The failing sump pump allowed water to rise quickly, spreading across the basement floor and damaging carpets, walls, and stored belongings. Concerned about potential mold growth and long-term damage, Constance needed immediate assistance.

Solutions provided:

PDQ Restoration arrived promptly and began by extracting the standing water from the basement to prevent further damage. They set up high-powered dehumidifiers and air movers to thoroughly dry the floors, walls, and any affected areas. To ensure complete drying, the team conducted regular moisture checks, targeting hidden areas where water could linger.

PDQ also coordinated with a trusted plumber from their referral network to replace the broken sump pump, preventing future flooding issues. The entire project took five days to complete, with Constance’s insurance covering the bulk of the expenses, leaving her responsible only for the deductible. Thanks to PDQ’s swift response, Constance’s basement was restored to a safe, dry, and mold-free condition, with effective measures in place to protect against future water issues.

Team members on this project:

Cheryl Knox, Chris Baresh