Job completed for Sophia B. - Mendham, NJ

Completion date: March 19, 2024

Location: Mendham, NJ

Why did the customer contact us?

Sophia B. from Mendham, NJ, contacted PDQ Restoration following a malfunction in her basement fireplace, which resulted in smoke spreading throughout the basement and adjoining areas. Concerned about potential smoke damage and lingering odors, Sophia sought professional assistance to assess the situation and restore her home environment quickly and effectively. Knowing PDQ Restoration's expertise in smoke damage restoration, Sophia trusted our team to evaluate the extent of damage, address any structural concerns, and provide comprehensive solutions to mitigate the effects of smoke and restore her basement to its pre-loss condition.

Solutions provided:

Upon receiving Sophia B.'s call from Mendham, NJ, PDQ Restoration responded promptly with a specialized team trained in smoke damage restoration. Our first priority was to conduct a thorough assessment to determine the scope of smoke damage and identify all affected areas. We initiated immediate ventilation to clear out residual smoke and improve air quality. Using advanced cleaning techniques, including dry cleaning methods and specialized equipment for soot removal, we meticulously cleaned surfaces and contents affected by smoke residues. Additionally, we employed "hydroxyl" generators to neutralize odors at the molecular level, ensuring that Sophia's basement was free from smoke odor. Throughout the restoration process, we maintained open communication with Sophia, providing updates on our progress and ensuring her satisfaction with the restored environment.

Team members on this project:

Azar Mamkagh, Tim Rozansky , Lance Caffrey